Returns & Refunds
Our gear is made-to-order — here's how returns, defects, and exchanges work.
Made-to-order
Most Lootix products are printed on demand just for you, so we can’t accept returns for change of mind or incorrect size choices. Please check the size guide before ordering.
Damaged or defective items
If your item arrives damaged, defective, or misprinted, we’ll make it right. Email hello@getlootix.com within 14 days of delivery with your order number and clear photos of the issue. We’ll arrange a free replacement or a refund.
Wrong or missing items
If you received the wrong item or your order is missing something, contact us within 14 days and we’ll sort it out at no cost to you.
Refunds
Approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days. Note that giveaway entries earned from a refunded order may be adjusted per the Official Rules.
Questions?
Email hello@getlootix.com and we’ll help.